Amazon in Chinese mail reply to applications releasing the United States-Amazon-IT business information

According to a CNBC report, Chinese merchants on the Amazon Web site a large number of stores has led to United States business problems, they see on the shelves of goods also appear fake and acts of scalping. Sometimes things get really weird. Amazon last week partly because this or that reason account has been temporarily sealed United States business mail, informing them to resume operations.

But the problem is: these messages are written in Chinese. The words translated into English means: your account information has been received, our decision to resume sales allows you to Amazon.com. Followed by a line telling businesses how to finding the best business practices. An Amazon sales of mobile phone accessories business was transmitted to CNBC Amazon dated August 18, he (she) messages, but asked to remain anonymous.

His account was blocked in late July, because some people who buy the complaints after his mobile phone charger has a problem. Nearly half of Amazon's retail sales come from outside the business. After customer complaints, Amazon closed accounts generally do not allow businesses to explain. Businesses to resume operations must take some remedial measures, which often takes several weeks. Temporary account may be due delivery is not timely, are accused of infringement or sale of unsafe products or outdated goods.

This United States cell phone accessories businesses on the East Coast, was worried about the punishment the messages from Amazon, but he's used to it. When a message is received this letter in Chinese, he is working on action plans to solve. In fact, his account was closed after receiving a message, but only lasted 6 days. Once again, then suddenly his account was blocked, forcing the merchants to start again as Amazon asked to do recovery efforts. On Wednesday night, he submitted a formal application.

In this regard, Amazon spokeswoman declined to comment. Amazon merchant risk investigator kelisi·maikabi (Chris McCabe) in recent days to see half a dozen of these cases involving the same message in Chinese. Starting in 2014, Jason McCabe served as an independent consultant helping businesses compliance and maintain compliance. Most customers cannot not product sale account is subject to certain restrictions.

But the Chinese message was something new. Problem has become more serious when the businessman has repeatedly been banned. Jason McCabe said: "whether it is human or technical failure, this is a big mistake. Let these businesses to apply again and again all this for them is a nightmare. "He will this week in Seattle at 2 times and Sellers' Conference for Online Entrepreneurs (NET Conference)-related seminars, meet the business requirements of frustration.

Jason McCabe first seminar was held on Thursday night, in the second such meeting will be held on Saturday. He is expected to have about 20 businesses to participate in, his goal is to provide resources and DIY tools, allow network operators to better understand without having to pay thousands of dollars for help to restore the account. As a former Amazon and closely concerned also that these policies are, Jason McCabe says he can help business to eliminate suspicion. His customers on Amazon and earn millions of dollars a year.

2015 Amazon's e-commerce revenue more than $ 100 billion, online marketing is an important driver of Chinese businesses to sales growth of more than 1 time. Shoppers like the growing problems with shopping? Simply contact customer service can be refunded. But they don't, when they see other businesses selling fakes, they will have to deal with, after a tiring process to make counterfeit goods off the shelves. Meanwhile, many businesses led to close for fear of customer or brand holders have complained against.

亚马逊用中文邮件回复申请解封的美国商家 - 亚马逊 - IT资讯

据CNBC报道，中国商家在亚马逊网站大量开店已经导致美国商家出现各种问题，他们看到上架商品也慢慢出现假货和刷单等行为。有时事情还变得很古怪。上周亚马逊向部分因这样或那样原因账户暂时被封的美国商家发出邮件，通知他们可以恢复经营。

但问题是：这些邮件是用中文写的。这些话翻译成英文的意思是：你提供的账户信息已经收到，我们决定允许你在Amazon.com恢复销售。后面还有一行字告诉商家如何查询最佳业务实践。一位在亚马逊销售手机配件的商家向CNBC转发了亚马逊在8月18日发给他（她）的邮件，但要求匿名。

他的账户在7月下旬被封，因为一些人买了他的手机充电器后投诉产品有问题。目前亚马逊几乎一半的零售销量来自外部商家。在客户投诉多了后，亚马逊一般不会让商家解释就关闭账户。商家为了恢复经营必须采取一些补救措施，这常常需要数周时间。账户暂封可能是因为发货不及时、被控侵权或销售存在安全隐患产品或过期商品。

这家位于美国东海岸的手机配件商家，一直担心亚马逊发来处罚邮件，但他已经习惯了。在收到这封中文邮件时，他正在撰写行动计划要求解封。事实上，他的账户在收到邮件后解封了，但只维持了6天。然后他的账户突然再次被封，迫使该商家再次开始按亚马逊要求做恢复努力。周三晚上他提交了正式申请。

对此，亚马逊女发言人拒绝置评。亚马逊前商家风险调查员克里斯·麦卡比（Chris McCabe）最近几天看到半打这种涉及相同中文邮件的案例。从2014年起，麦卡比就担任独立顾问帮助商家合规和保持合规。多数客户不是产品无法上架销售就是账户受到某种限制。

但中文邮件的出现却是新事物。在商家一再被封号时问题变得严重了。麦卡比称：“无论是人为还是技术故障，这都是很大的错误。让这些商家重新申请并再次经历这一切对他们来说是噩梦。”为此他本周将在西雅图举行2次与Sellers' Conference for Online Entrepreneurs（网商大会）有关的研讨会，满足沮丧的商家的要求。

麦卡比在周四晚上举行了第一次研讨会，在周六将举行第二次这种会议。他预计有约20个商家参加，他的目标是提供资源和DIY工具，让网商更好了解不需要支付数千美元寻求帮助就能恢复账户。作为前亚马逊职员和严密关注这些政策的人，麦卡比称他能帮助商家消除猜忌。他的客户每年在亚马逊赚了数百万美元。

2015年亚马逊的电子商务收入超过1000亿美元，在线市场是重要推动器，中国商家的销售额增长一倍多。购物者喜欢这种增长，购物出现问题？只需联系客服就可以退款。但商家完全不一样，当他们看到其他商家卖假货，他们就得自己处理，经过累人的过程才能让假货下架。同时，很多商家害怕客户或品牌持有人投诉而导致关店。