Purchase goods over the Internet, carefully stepping on mine-online shopping, home appliances-IT information

Buy appliances save more people claimed that network quality

Buy appliances online, cheap and easy? Trying to buy into "network for the"! Recently, a number of people broke the news that net purchases of small household electrical appliances have quality problems, to return also need and sellers repeated consultations. Reporters learned that purchase goods over the Internet have been hardest hit by consumer complaints, serious quality problems, the stronghold not only universal, also has after-sales service, maintenance costs, higher chronic illness. People in the industry call for network dedicated to should be added to the product label, was widely known by the public. In addition, should speed up the development of small household electrical appliances industry service standards.

Disinfection cupboards with doors close up

Quarter of the year, the public Ms from a famous online shopping platform on the store buy a disinfectant cupboard, but spent just one day open cannot close the cupboard door. Jingsu Ms manual research for a long time was found to be a quality problem, ask the store return policy.

However, the store said, goods can be returned, but refunds must change "received damaged". Is the problem of product quality, why do you have to say is the problem of logistics goods damaged? Su subsequently call the customer hotline that disinfection cupboards, staff would consult with merchant sellers, we heard from again. At present, the e-commerce platform customer service has been involved, things still need further consultations.

Easy online buying a sterilizer, the result is so annoying, Ms so said "the heart is tired." In fact, consumers have a lot like Ms. Released by the China consumers ' Association 2015 appliances complaints reported in the first quarter, a quarter of the national consumer association 112,118 organizations handled consumer complaints, quality 45%, is the hardest-hit areas of complaint.

Be sure to keep the "network dedicated to home appliances"

"Looks exactly the same products, cheaper online than offline, but a closer look, functionality is reduced. It's really the manufacturers to cater to online home appliance price war, intentionally cutting corners? " After careful comparison between the product type, production date, Miss Xu issue such a question.

Yesterday, reporters visited a number of electronics stores in the city of Guangzhou, respectively, recording 3 brand air conditioners, washing machines and refrigerator models. Later, when reporters in the e-commerce website, enter the model search, the system shows no corresponding products. "Originally selected a few appliances from the Internet, write down the model intends to go to the Mall and see real to find appliances online and offline models are not the same, there is no comparison. "Miss Xu said.

In response, one senior individuals involved in a brand of appliance sales in Guangzhou, told reporters that it could be network custom Edition and a general distinction. "One manufacturer of flat-panel televisions, refrigerators, washing machines and other products, the goods supplied to the entity stores and e-commerce channels are not the same. Even of the same model as the product, ' electric Edition ' design, LCD type, base materials, energy efficiency, specific models also will have a small gap on the tail. "For example, the person said," such as a LCD TV of the same, although the display is a 50-inch LCD screen, but actually stores dedicated to materials, design, and so on, are different from ordinary household appliances. ”