Ministry: Alibaba, millet, Tencent, Beijing East service complaints on the black list, such as Alibaba, millet, Jingdong-IT information

IT information news on May 30, a few days ago, the Ministry released the first quarter of 2016, notices relating to telecommunications services. Number of mobile resale business complaints, for example, Dr Peng as the complaint was not timely, Jingdong unfulfilled pledges, Ali unfulfilled pledges, HNA business that doesn't use snail exaggerated propaganda, remind of millet flow is not standard, potatoes of unknown charges.

Notice also showed that handled complaints of telecommunications services in the first quarter 21178, which charges dispute such complaints accounted for more than 34.7%, rose 8%, problems mainly related to the mobile Internet billing and fees; such complaints accounted for more than 23.7% of network quality, rose 4.4%, mainly related to broadband speeds not up, enterprises limited upstream speeds, and so on. User services such complaints accounted for more than 41.6% and fell 12.3%.

Spam reporting, first quarter, 12321 Internet and spam reporting reception center to accept valid SMS spam reporting 31,411 times, rose 49.4%, a decline of 27%.

中国工信部：阿里巴巴、小米、腾讯、京东等上服务投诉黑榜 - 阿里巴巴,小米,京东 - IT资讯

IT资讯讯 5月30日消息，日前，工信部发布了2016年第一季度电信服务有关情况通告。多家移动转售企业被投诉，例如，鹏博士为投诉处理不及时，京东未兑现服务承诺，阿里未兑现服务承诺，海航业务无法正常使用，蜗牛夸大宣传，小米流量提醒不规范，土豆不明扣费。

通告还显示，一季度共受理有关电信服务的申诉21178人次，其中，收费争议类申诉占比34.7%，环比增长8.0%，主要涉及手机上网流量计费和收费的问题；网络质量类申诉占比23.7%，环比增长4.4%，主要涉及宽带网速不达标、企业限制上行网速等问题。用户服务类申诉占比41.6%，环比下降12.3%。

在垃圾短信举报方面，一季度，12321网络不良与垃圾信息举报受理中心受理有效垃圾短信举报31411件次，同比上升49.4%，环比下降27.0%。