Online Repair Mobile: photos were without backup! -Cell phone repair, data backup-IT information

Recently, Lee in a shop repairing cell phones and found the store "privately backed up" their photos and phone calls, denied to this store, called backup had her consent, and certainly will not disclose this information. Between Lee and the shops who are and who are not yet, but this reflects public concerns about privacy leaks when the mobile phone repair.

Reporters found that most repair shops can be provided under the consent of the customer's backup service, while official repair service said some mobile phone brand, customer data within a cell phone belongs to private maintenance points are not able to help backup, only able to guide the customer to back up.

Online repair cell phones

Data were privately backed up

Recently, Lee of the public because the phone screen is damaged, find a cell phone repair shop in Beijing to change screens. Phone after returning, Lee thinks the store for no reason for unnecessary repairs, and shop theory. Ms Lee said, in the process of negotiation, which discovered the photo in shops who backed up her cell phone and phone book.

Lee provides a network dialog screenshot shows, the store said they backed up Lee photos and phone calls, but will not disclose the privacy. Ms Lee said, has not previously required to backup their data stores, when asked whether the store data is lost, the other side says there is no problem, now the data is backed up, people felt privacy was violated.

Ms Lee said, complaints to the online platform, was threatened by the store. Provided by bei Qing newspaper called Lee called "threatening phone calls" phone numbers, but the other is Guangzhou number and always is in a shutdown state.

North Green newspaper reporter called online page displays contact, the boss said his network has a physical store in Beijing, itself only has a telephone, never to Madam Lee called "threatening phone calls." Boss said that Lee will back up phone data, because she has been through the network and the phone says phone is important to her, worry about data loss, first boss says will not be affected, and later said that he can back up the data on the phone.

General repair shops

Mostly for backup

Lee and a mobile phone shop in a dispute, it is difficult to indicate whether the cell phone store backup customer information in private, but it is easy to see, people's concerns about information leaks in the cell phone repair. In a survey of recent 90% respondents believed that privacy was not protected in the cell phone repair process.

North Green reporters to investigate cell phone repair shop in the market and found that if the customer needs, General repair shops can provide backup services.

North Green a maintenance staff told reporter that he had engaged in mobile phone repair business for many years and have a lot of repeat customers, everyone assured him backing up, not deleted after. When North Green newspaper reporter worried about their privacy is compromised, the maintenance personnel to keep reporters trust, himself is honesty, this sort of thing does not occur. "I sent your message and useless, if you need to delete I will certainly give you removed, if not trust, here with his backup. ”

Maintenance staff, themselves prior to the repair, will inform the customer maintenance data loss risks, asking customers to backup or maintenance personnel to help their own backups. North Green newspaper reporter asked whether the records are deleted after completed, store them will not keep data of its customers. And some maintenance personnel that can be backed up in the presence of customers, repaired and then delete a record.

Official repair shop

Recommend that customers backup

For data backup problems, official service point is how to solve it? Northern Youth newspaper carried out a further investigation.

Samsung officials said maintenance staff, if a customer needs to be backed up, will help backup to a memory card, not kept separate.

A millet authorized maintenance staff told the North Green newspaper reporter, because of cell phone photos and phone calls involving customer privacy, repair back up customer data points are not private, the best is to get back up, if the customer is in need of repair to help backup and maintenance points guides up for backup.

Apple's customer service staff, due to data privacy within the mobile phone, Apple does not give the customer backup needs to be sent after backup repair customers at home.

Kangkai yingke law firm lawyers in Beijing said, without permission to backup mobile phone photos, contacts and other information belonging to invasions of privacy, is a civil violation. Kangkai said if stores relevant information to be backed up, must first obtain the customer's consent, after the completion of repairs to remove.