Man where net ticket error was questioned repeatedly, customer service: what do you want? -Where to network, ticket-IT information

Citizens in Beijing in which network is scheduled to go to Beijing, return flight to New York, after the success of a series of problems: for the first time after receipt of the travel notes, was informed by airline ticket errors, received second and third trips notes and was told orders had been cancelled.

Mr Qi said on March 10, where he went to NET platform intended for her son in June from New York to Beijing, August flight from Beijing to New York, customer service commitment will be out before the end of March, but until April 11, where he received trips from network shows. Show success in the trip description, and provides the corresponding ticket. But Mr Qi and being told ticket after airlines confirmed the error.

On April 20, the line received new trip descriptions, Mr rangqi's surprise, airline customer service told him the votes out of the orders on the same day (April 18) was cancelled.

And where customer service communications, at noon today, 11:55, Qi received the 3rd trip to clarify, align and contact the airlines once again was told the order was cancelled after ticket. Mr Qi said, where he was to go to the net feedback related issues, which Network Agent for the staff to get in touch with him, call each other tough. Call recording showed a female staff member said on the phone, agent before ordering tickets have been returned, a new ticket will be again, but is still unable to vote, she said, "ensures that your normal takeoff. ”

Qi questioned each other repeated error, what to do when this guarantee, they said, "If you don't believe us, but your vote is not in our House to buy it? "Subsequently, another staff member received a telephone call saying," did you say you do not believe that we are? But for you in our House, what do you want? ”

Today, where network officials said that earlier problems were because of problems with agents booking payment card, after booking by the airlines to cancel the order. Tickets are sold before 10 o'clock tonight, if we do not vote as scheduled, from where networks make up the difference for customers of premium tickets.

男子去哪网订机票屡出错票心生质疑，客服：你想怎样？ - 去哪儿网,机票 - IT资讯

北京市民齐先生在去哪网预定北京往返纽约的机票，出票成功后却接连遇到问题：第一次收到行程说明后，被航空公司告知票号错误，第二次和第三次收到行程说明后，又被告知订单已被取消。

齐先生称，3月10日，他在去哪儿网平台为儿子预定了6月自纽约飞往北京，8月自北京飞往纽约的机票，客服承诺将于3月底前出票，但直至4月11日，他才收到去哪网发来的行程说明。该行程说明中显示出票成功，并提供了相应票号。但齐先生与航空公司确认后被告知票号错误。

4月20日，齐先生收到新的行程说明，让齐先生意外的是，航空公司客服告诉他，该订单已于出票当日(4月18日)被取消。

在与去哪网客服沟通后，今天中午11点55分，齐先生收到了第3封行程说明，齐先生与航空公司取得联系，再次被告知订单在出票后被取消。齐先生称，他向去哪儿网反馈相关问题后，去哪网代理商一工作人员与他取得联系，电话中对方态度强硬。通话录音显示，一女性工作人员在电话中表示，之前代理订购的票已经退了，将会再次出一张新票，但目前还无法出票，同时她表示“能保证您正常起飞。”

在齐先生质疑对方屡次出错票，凭什么做此保证后，对方工作人员称，“如果说您都不相信我们，但您的票不是在我们家购买的么？”随后，另一工作人员接过电话说，“您说您不相信我们是吗？但是您的票在我们家，您想怎样？”

今天，去哪儿网相关负责人称，此前出现问题是因为代理商订票的支付卡存在问题，订票后被航空公司取消订单。今天晚上10点之前可以出票，如未能如期出票，将由去哪网补齐差价为客户定高价票。