Survey: passengers have been car telephone text messages to harass the driver-car, taxi-IT information

More than 40% consumers worry about security when you take the car; a passenger take the car or after being the driver language or phone text messaging harassment 80% passenger car insurance conditions "muddle-headed" ... ... Yesterday, the Guangdong Consumer Council released car consumer security survey, called for special system platform, improving access to drivers and vehicles, an industry blacklist, by means of technical and management, effectively protect the rights of car consumers.

More than 40% of the respondents worried about security issues

It is understood that the Association, Guangdong Province, the Consumer Council published the car consumer security survey report (2016) investigation which lasted nearly a month, using a combination of online surveys and visit experience.

It is learned that the Internet reservation taxi (commonly known as the "car"), the rapid growth of the market, more and more of its customers expressed concern about the security situation. The report showed that 45.05% per cent of respondents said that when you take the car "security concerns". Not take car of the respondents, the security problem is not one of the three main reasons prefer car travel.

In addition to personal and property security, personal information privacy is a major concern. According to the survey, 12.87% of the respondents suffered from car drivers take the car or after languages, phone or text messaging harassment. 74.75% of the respondents believe that car company is necessary to hide the real phone number of passengers, virtual number instead, for the protection of passengers ' personal information.

Surveys also show that only 13.86% the insurance status of respondents know that you will. Know how the accident claim not many respondents, only 13.37% per cent. In addition, only 10.4% of respondents read the car platform of the exemption clause.

The Consumer Council called for the establishment of industry blacklist

Investigations revealed that car's average of 74 points in security of the platform. Among them, drop, easy and Uber score of 71, 68 and 62 points respectively.

In this regard, CC, Guangdong Province, called on each car platform to do a passengers mobile phone number, credit card number and other information security work to ensure that consumers ' personal information, such as the right to privacy are not infringed. Safety training and education should also be strengthened for repeated violation of driving, dangerous driving behaviour of car drivers, to be phased out in a timely manner and, if necessary, can be an industry blacklist. In addition, you should also set the vehicle safety regulatory body, set up 7x24 hours security issues feedback hotline, respond promptly to consumer safety questions, and send someone dealing with security incidents, consumers ' right to supervise and carry out the right to compensation according to law.

调查报告：一成乘客曾被专车司机电话短信骚扰 - 专车,出租车 - IT资讯

逾四成消费者乘坐专车时担心安全问题；一成乘客在乘坐专车之时或之后遭到司机语言或电话短信骚扰；八成乘客对于专车保险情况“蒙查查”……昨日，广东省消委会等发布专车消费安全状况调查报告，呼吁专车平台强化司机和车辆准入制度，设立行业黑名单，通过技术和管理等手段，切实保障专车消费者的权益。

逾四成受访者担心安全问题

据了解，中消协、广东省消委会等公布的《专车消费安全状况调查报告(2016年度)》调查历时近一个月，采用网络调查和走访体验相结合的方式进行。

据悉，随着网络预约出租汽车(俗称“专车”)市场规模的迅速增长，越来越多的消费者对其安全状况表示担忧。《报告》显示，有45.05%的受访者表示在乘坐专车时“担心安全问题”。而没有乘坐过专车的受访者中，安全问题则是其不愿意选择专车出行的三大原因之一。

除了人身财产安全外，个人信息等隐私权也备受关注。据调查，有12.87%的受访者在乘坐专车时或之后遭遇过专车司机语言、电话或短信骚扰。有74.75%的受访者认为，专车公司有必要隐藏乘客的真实手机号码，改用虚拟号码，以保护乘客的个人信息。

调查还显示，仅13.86%的受访者知道所乘专车的保险状况。而知道发生事故后如何索赔的受访者也不多，占比仅13.37%。此外，仅10.40%的受访者阅读过专车平台的损失免责条款。

消委会呼吁设立行业黑名单

调查显示，各专车平台在安全保护方面的平均得分为74分。其中，滴滴、易到和Uber的得分分别为71分、68分和62分。

对此，广东省消委会呼吁，各专车平台要做好乘客手机号、信用卡账号等信息安全保障工作，确保消费者个人信息等隐私权不受侵害。同时应加强安全培训教育工作，对多次违章行驶、出现危险驾驶行为的专车司机，要及时淘汰，必要时可设立行业黑名单。此外，还应设置专车安全管理机构，设立7×24小时安全问题反馈热线，及时回复消费者的安全疑问，并派专人处置安全事件，将消费者监督权和依法获赔权落到实处。