Samsung Galaxy S4 fire doors: first by deleting the video back to the-Galaxy S4, S4 Samsung, Samsung-IT information Samsung Galaxy S4 fire doors: by deleting the video first and then the switch

Generally, businesses because the quality of the merchandise is not passed to the user after the loss and injury compensation should be duty-bound for the first time, especially in this era of highly developed information network information. Samsung PR (also after-sales) sector and solidly made an example for others.

One user called GhostlyRich on YouTube earlier this month in Internet slots to their new Galaxy S4 charger spontaneous video:

In accordance with normal logic, manufacturer of the device in question should immediately get in touch with the user and, where possible, compensation for users and minimize the negative impact. Unfortunately, Samsung did wrong this time.

This user has recently released a video on YouTube, I strongly protest the silent phone, Samsung wanted him to spontaneous combustion thing: to change your phone, do it! That video down on YouTube:

In the video, GhostlyRich angrily said he received a Samsung official sent a solution document, file, Samsung said they'd the user removing the negative effects of video will not change him a similar type of mobile phone used as compensation.

Samsung address the things that people thought were relatively old, this video has been accessed 280,000 times of anger, reaped 4000+ Zein, video authors also ask you to share this video with the people around you as much as possible, so that more people know about it ... ...

For businesses, especially the influential international big business, handle this dispute over compensation due to product quality problem really is I was to find myself uncomfortable! Any of the company's products are not perfect spotless, met a first time to deal with the problem, explain clearly to find out why, and completes the corresponding compensation, and a modicum of good PR, destined, at least in control of events.

Want more manufacturers to learn from this, at the time of communication with users of refreshment.

三星处理Galaxy S4着火门：先删视频再换机 - Galaxy S4,三星S4,三星 - IT资讯
三星处理Galaxy S4着火门：先删视频再换机

通常而言，商家因为自己的产品质量不过关给用户造成损失和伤害之后应该责无旁贷的第一时间给予补偿，尤其是在现在这个网络信息资讯高度发达的时代。三星的公关（还是售后）部门就又扎扎实实的给其它厂商做了一个例子。

YouTube上一位叫做GhostlyRich的用户月初在网上传了一段吐槽自己新买的Galaxy S4手机充电自燃的视频：

按照正常的逻辑思维，涉事设备的制造商应该立刻跟该用户取得联系，并且尽可能的赔偿用户并将这种负面影响降到最低。可惜，三星这一次又做错了。

这位用户近日在YouTube上又放出了一段视频，强烈抗议了三星想要他静默处理手机自燃的事情：要换手机，行！先把YouTube上那段视频撤下来：

视频中，GhostlyRich愤怒的表示，他收到了三星官方发来的一份解决方案文件，文件中，三星表示他们会在用户移除该负面影响视频之后才会给他换一个类似型号的手机作为赔偿。

三星处理这件事情的人想来思维还比较陈旧，目前这个愤怒的视频已经被浏览28万次，收获了4000+赞，视频作者还请求大家尽可能的将这个视频分享给身边的人，让更多的人知道这件事情……

对于企业来说，尤其是国际性的有影响力的大企业，这样处理这种因产品质量问题造成的赔偿纠纷真的是自己给自己找难受吧！任何一个公司的产品都不可能十全十美毫无瑕疵，碰到这种问题第一时间着手处理，找出原因交代清楚，并做好相应的赔偿，虽然谈不上什么好公关，至少在事态控制上够本够份吧。

希望更多的厂商以此为鉴，在跟用户沟通的时候多用点心。