China Telecom Mobile phone number cancelled 3 years, inexplicably received excess flow-flow rate, China Telecom-IT information
More recently, Ms Wang shangluo told journalists reflected in shangluo Telecom three years ago her company of 139 per month package, including broadband, TV and mobile phone costs, there are three family phone number, and a phone card in the year have pin no. But strangely, starting from February this year, Wang found himself using cell phones in traffic for the month not used cases, produce excess traffic costs every month, the telecommunications company that this traffic is generated by pin phone card before.
Wang shangluo branch of China Telecom customers: "more than 123 Yuan communication fee, fee for Internet data traffic, but I checked my traffic, I wrapped the 3064 MB of traffic, 1400, 1600 megabytes are transferred to the left May also be used. ”
Subsequently, the reporters came to China together with Wang shangluo branch of telecommunications company Office.
Ms Wang: "this (cost) over? ”
China Telecom in shangluo City Branch Office staff: "traffic is super. ”
Ms Wang: "give me the flow check. ”
Staff: "can't find out. ”
Ms Wang: "that show why the Internet I have flows left 1400M. ”
Staff: "to find (the customer) Manager over there. ”
After many setbacks, reporters and Wang found the account manager on duty the same day. Upon enquiry, the flow from outside the province, Ms Wang package 6006 family number at the end of the production, and this number is from February to April this year, in yuncheng city, Shanxi province has the phone records. But King says traffic costs the phone number, in 2013 and there is no cancellation of business is your destruction will no longer be used.
Ms Wang: "why in Shanxi, I haven't been, and patched up phone card. ”
China Telecom in shangluo city branch office reception room: "I don't know. Reporter: now I solve it? Ask again, money has been deducted, money is not a problem, if you are not using and can give you. ”
Upon enquiry, the destruction of card after three years and no card replacement records, why is it that the last three months in the province had calls and traffic record? Telecommunications company said there may be poor customer care.
China Telecom in shangluo city branch office reception room Manager: "now that the (mobile phone) cards, no trace of any card replacement only shows that this card is in your hands. ”
Reporter: "there are other possibilities, not? ”
Manager, customer reception room: "basically no. Cards give you can be your own custody problems are your own. "Ms Wang:" I suspect that (another) copy card. ”
Manager, customer reception room: "unlikely, outside copy anything. ”
Why the phone card that has destroyed outside the province calls and records? China Telecom in shangluo City Branch said they also need to continue the investigation.
中国电信
手机号注销3年，莫名收到流量超额费 - 流量费,中国电信 - IT资讯
最近，商洛市民王女士向记者反映，三年前她在商洛电信公司办理了每月139元的套餐，包括家中宽带、电视和手机费用，其中有三个亲情手机号码，而其中一部手机卡在当年就已经销了不用了。但奇怪的是，从今年2月开始，王女士发现自己使用的手机在当月流量没有使用完的情况下，每个月都会产生超额流量费用，经电信公司查询，这个流量竟是由之前销掉的手机卡产生的。
中国电信商洛分公司客户王女士：“多出了123元的通信费，上网数据流量费用，但是我查了一下我的流量，我包了3064兆的流量，用了1400兆，还剩1600兆都转到了五月份使用。”
随后，记者和王女士一起来到中国电信公司商洛分公司营业厅。
王女士:“这啥(费用)超了？”
中国电信商洛分公司营业厅工作人员：“流量超了。”
王女士:“那流量给我查下。”
工作人员：“查不出来。”
王女士:“那为啥网上显示我流量还剩余1400M。”
工作人员：“去找(客户)经理在那边。”
几经周折，记者和王女士找到了当天值班的客户经理。经查询，省外流量由王女士套餐中末尾为6006的亲情号码所产生，并且这个号码从今年2月到4月份，在山西运城有通话记录。但王女士称产生流量费用的这个手机号码，在2013年并没有办理注销业务，只是自己销毁后便不再使用。
王女士:“为啥会在山西，我就没出过省，而且没补过手机卡。”
中国电信商洛分公司营业厅客户接待室经理：“我现在也说不清。记者:现在咋解决呢？问清了再说，钱已经被扣了，钱不是问题，如果确实你没有用，可以给你处理。”
经查询，销毁后的手机卡三年间并没有补卡记录，那为何最近三个月在省外产生了通话和流量记录呢？电信公司称有可能是客户保管不善。
中国电信商洛分公司营业厅客户接待室经理：“现在这个(手机)卡，没有任何补卡的痕迹只能说明这个卡原来就在你们手里。”
记者:“还有其它可能性没有？”
客户接待室经理：“基本没有。卡肯定给你了只能是你自己保管，出现问题是你自己的。”王女士:“我怀疑(别人)复制卡。”
客户接待室经理：“不太可能，外面复制不了。”
已经销毁的手机卡为何会在省外产生通话和流量记录？中国电信商洛分公司称他们还需要继续调查。
