12306 website provides off-site ticket window ticket fees-12306, train-IT information

"Why is it so strange, why the station window handling charge for the tickets. "Since its train network ticket prevails, online ticketing-tickets will automatically start-seems to have become the majority of the passengers on the fixing process. Recently tourists have encountered in artificial Windows network station book a foreign issue of tickets are subject to a handling fee. Making it difficult for visitors to understand is also offsite ticket, your ticket purchase, in self-service machines of the window, and even sell tickets are no offsite ticket fees.

Reporters understand the charges to the railway authorities reasons, have been "required to charge" this assertion, but specific reasons cannot be interpreted.

Puzzle: harvest network fees for long distance tickets Tickets

Return to Shanghai after the year song last time have lost their identity cards en route back home to apply for identity documents, bought 4 tickets for a train, because there is no ID unable to ticket in the machine but to turn to artificial window station. Only to eat the "locked door". "A ticket can you get 3 tickets are distributed tickets, get out. "The song was a bit confused, fail to get tickets, and without identity cards meant he couldn't get on, holding account with the Inspector says" my vote ".

Why not take it? Song of doubt road, the conductor said, "because each charge 5 Yuan. "Just because you want to collect the money. Mr song rush to pick up our tickets, pulled out 15 bucks took out his 3 different ticket.

But after the song a bit confused, I used to buy round-trip tickets, are self-service ticket in the machine, did not receive any fees? Is the ticket charges, just collect the money without any receipt.

Reporters recently on a business trip or something similar happens, 12306 railway's Web site after the purchase of, try to take account of the manual window at Shanghai railway station take Nanjing to Shanghai return tickets. Staff members after the order number and check the identifiable information is asked to collect the money, said long-distance tickets will need to charge 5 Yuan handling charges: "you come back from Nanjing, if you go to the Nanjing railway station, do not charge. "He has also kindly reminded reporters, ticket at no extra charge, collect the tickets. Then he handed out a piece titled "railway offsite ticketing fees receipt Wu Yuan" Note.

Inquiry: 5 Yuan handling charges some strange

Reporters call 12306 hotline information, customer service staff to confirm the ticket is taken at Shanghai railway station, Nanjing started said: "because you are bought online, and Windows remote access, in accordance with the provisions of an extra charge 5 Yuan/ticket fees. If you don't want to pay, before you can start with a valid second generation ID card on the vending machine for a ticket. "Song this is similar to the lost identity documents, they can only pay fees, or you can choose to start the manual Windows for a ticket.

Railway workers also told reporters that take online offsite ticket window at the station and charge as provided, but visitors can avoid the charges. By provides, if passenger directly in train votes window buy offsite tickets, not received offsite take votes fee; even passenger is online purchased votes, but if in self machine Shang take votes, also not received offsite take votes fee; passenger if is phone booking, in various window take votes also not received offsite take votes fee; if sale points take votes, also only charged each Zhang 5 Yuan of costs.

Since so many tickets or tickets are no offsite ticket fee, why the station window of charge? On this issue, the railroad did not give a specific answer, 12306 customer service staff has just said is "required".

Railway staff also explained that the offsite ticket refers to the origin of non-Shanghai ticket, such as visitors to Nanjing, bought the ticket from Shanghai to Nanjing, Nanjing-Shanghai and Nanjing for a train ticket to Shanghai's long-distance tickets. Of course, if you go in the middle of Xuzhou, and Nanjing to Xuzhou ticket purchase, and offsite.

12306网站订异地火车票，窗口取票竟收费 - 12306,火车票 - IT资讯

“怎么会这么奇怪，为何火车站窗口取票要收手续费。”自火车票网络购票盛行以来，线上购票-自动取票-出发似乎已经成为了大部分旅客的固定流程。最近却有旅客遇到了在车站人工窗口取网络预订的异地票需另加收手续费的问题。更让旅客难以理解的是，同样是异地票，你在窗口购买、在自助机器上取票，甚至在代售点取票，均不收异地取票费。

记者向铁路有关部门了解了收费理由，均得到了“按规定要收”这一说法，而具体原因则无法解释。

不解：收网络订异地票取票费

过完年返沪途中不慎遗失了身份证的宋先生最近抽空回老家重新办理身份证件，网上购买了4张火车票，因没有身份证无法到机器上取票，只能求助于车站人工窗口。不料却吃了“闭门羹”。“你的一张票能取，另外3张票都是异地车票，这里取不出。”宋先生当时有点慌，取不到车票，自己又没有身份证，意味着他回来没办法上车，难道拿着户口本跟检票员说“我有票”。

为什么不能取？宋先生疑惑道，这时售票员说，“因为每张要收5元钱。”原来只因为要收钱。宋先生急着拿车票，掏出15块钱取出了自己的3张异地车票。

不过事后宋先生有点不明白，自己以前一直买往返车票，都是自助机器上取票，都没有收过任何费用？难道是售票员乱收费，因为刚才收钱后没有任何收据。

记者最近出差也遇到类似的事情，在12306铁路官网上购票后，试着持户口本在上海火车站人工窗口取南京回上海返程车票。工作人员询问了订单编号并核实了身份信息后也要收钱，称异地取票需要加收5元手续费：“你是从南京回来的，如果去南京站取就不要另收费了。”他还好心提醒记者，买票不另收费的，取票才要。随后他递出了一张名为“铁路异地售票手续费收据伍元”的小纸条。

探究：5元手续费有些莫名其妙

记者拨打12306客服热线了解情况，客服人员确认了是在上海火车站取南京出发的车票后说到：“因为你是网上买的，而又到窗口异地取票，所以按照规定要加收5元/张手续费。如果不想支付的话，可以在发车之前持有效二代身份证在自动售票机上取票。”而类似遗失了身份证件的宋先生这种情况，便只能支付手续费，或可选择到发车地的人工窗口取票。

铁路一相关工作人员也告诉记者，车站窗口取网购异地车票收费确实有规定，但是旅客是可以规避这个收费的。按规定，如果旅客直接在火车票窗口买异地车票，不收异地取票费；即使旅客是网上购票，但是如果在自助机器上取票，也不收异地取票费；旅客如果是电话订票，在各类窗口取票也不收异地取票费；如果代售点取票，也只收取每张5元的费用。

既然这么多方式购票或取票均不收异地取票费，为何单单车站窗口收费呢？对于这个问题，铁路方面没有给出具体回答，12306客服人员也只是称是“按规定执行”。

铁路工作人员还解释道，异地车票是指始发地非上海的车票，如旅客去南京玩，购买了上海至南京、南京至上海的车票，南京至上海的火车票就是异地车票。当然如果你中途还要去徐州，购买的南京到徐州车票，也是异地票。