Has shown sign of two Express, disappeared yesterday, who lives in Sun village community of Li Juan (not his real name) in order to experience worry: "courier said to the guard, but the guard said had not received the express. "March 3, at 10 o'clock in the morning, Li received the couriers call, two Express is here, in front of the community," I was at work, express a lot recently, there is no special attention is the express, what object is, as usual, asked him to put a guard room. ”

But by the time Li Juan to the guard room to get home from work this afternoon when the express, finds not a courier in the guard room. Shopping home query records found on STO express sent her a cell phone and a auto parts has demonstrated that buyers sign. "Auto parts more than 100 Yuan, which are sent to the seller it can have another screen, and then came back, total value of 2000. ”

Subsequently, Li Juan to go looking for the guard room uncle, uncle said they had not been sent her courier. Then call couriers, but said he personally objects to the guard room big hands.

According to date as Li shentong express courier said, 3rd 10:13 A.M., LI asked him to object to the guard room, but as the room was closed, only take items away, about 1 o'clock in the afternoon again to Li Juan neighborhood, uncle hands express himself to the guard room.

On March 5, Li Juan and courier to area police stations to view surveillance video, because the district has only the door monitoring, can only see the courier from the community in and out of the picture, but monitoring showed that Courier in the 3rd, at 10 o'clock in the morning and around 1 o'clock in the afternoon, to the community of Li Juan.

However, Sun village community room Uncle said yesterday that 3rd he did not receive the Li's delivery, "only a courier delivered a case of wine in the evening, there is no other express. ”

Net purchases of things not seen, you are not, the responsibility of who should be liable? Li Juan to call the courier service, customer service staff let her consult your own courier. But courier insisted that he personally referred to the guard room express big hands.

Tahota law firm Ma Ling of Chengdu lawyers say, in accordance with the relevant provisions of the law of contract, courier company received express orders will assume security delivered to the guest's obligation, if express delivery company to be articles in item loss property, express company shall bear corresponding responsibility . But lawyers warned that Court adopted the contract law case, no insured loss items, consumers often do not have access to the full amount, therefore people when you purchase expensive items over the Internet, the best to insure the items, and personally signed and couriers.

已经显示签收的两个快递，却凭空消失了，昨日，家住朝阳新村小区的李娟（化名）还在为自己的遭遇犯愁：“快递员说交给了门卫，但门卫又说没有接到过快递。”3月3日上午10点过，李娟接到快递员电话通知，有两个快递到了，在小区门口，“我当时正在上班，最近快递也很多，也没特别留意是哪家快递，是什么物件，就像往常一样，请他放门卫室了。”

不过，等到李娟下午下班回家到门卫室取快递时，发现门卫室里一个快递也没有。回家查询网购记录，发现当日申通快递为她送的一部手机和一个汽车配件，已显示买家签收。“汽车配件100多元，而手机是自己寄给卖家让其换屏幕，然后再寄回来的，总价值有2000元。”

随后，李娟再去找门卫室大爷，大爷却说没有她的快递送来过。再致电快递员，对方却说自己亲自把物件交到了门卫室大爷手中。

据当日为李娟送快递的申通快递员称，3日上午10点13分，李娟让他把物件放到门卫室，但由于当时门卫室关门了，只有把物件带走，当日下午1点左右再次到了李娟住的小区，把快递亲自交到了门卫室大爷手中。

3月5日，李娟和快递员一起到辖区派出所查看监控录像，由于该小区只有门口设有监控，只能看到快递员从小区进出的画面，不过监控显示，快递员确实在3日上午10点过和下午1点左右，到过李娟所在的小区。

不过，朝阳新村小区门卫室大爷昨日称，3日当天他没有收到过李娟的快递，“当天只有晚上有快递员送来了一箱酒，没有别的快递。”

网购的东西还没见到影，就不在了，这中间的责任该由谁来负？李娟打电话到快递服务点，客服人员让她自己找快递员商量。不过，快递员坚称自己亲手把快递交到了门卫室大爷手中。

成都泰和泰律师事务所马铃律师称，根据《合同法》相关规定，快递公司在接到快递单后，便承担着将物品安全送达客人手中的义务，如果因快递公司将物品放在物业处而导致物品丢失，则应由快递公司承担相应责任。不过马律师提醒，法院在采用《合同法》审案，没有保价而丢失的物件，消费者通常得不到全额赔偿，因此市民在网购贵重物品时，最好对物品进行保价，并且亲自和快递员进行签收。