New SMS: users questioned Huawei Mall sell refurbished machines 4X-glory, Huawei, refurbished machine-IT information

User Mr Wang complained to the media in recent days, calling him glory in Huawei's new Mall to buy Huawei 4X mobile phones while powering on the phone there is a legacy is not sending text messages at the end of last year. Accordingly, there are old machines when the new machine he thinks Huawei sold fraud claims.

A last November, text messages

On April 30 this year, Wang received his "Huawei Mall" purchased Huawei glory shine 4X telecommunications with high Tencent version, but to his surprise was a short boot found an unsent messages in the drafts, labeled for November 22, 2014. Brand new mobile phone, how will the draft texts of the others? From the perspective of text messages, this message is not a carrier or cell phone manufacturer's public notification class information, but very private, and you have not finished editing information.

Who is leaving this message? Wang doubts this is a refurbished machine, owner of SMS is most likely previous owner. According to Mr King's IMEI1, IMEI2, network access license information, reporters login Ministry "telecommunication equipment's entry into network management" website was registered serial number, authenticity verification, verification of information and network, confirm that the phone is indeed the glory of Huawei series prototype, complete the official registration information. However, due to technical limitations, cannot query the phone records for the first time, also could not determine whether the machines are refurbished machines.

Since then, Mr King took this phone to the Huawei Shanghai official after-sales maintenance points, after other testing, confirm drafts within a message before turning on. Also, the phone motherboard there are doubts, "overhaul of maintenance personnel is also mentioned in the report, the Board recorded time less than 36 hours, and this was my first boot for five or six days, significantly less than the actual start time. ”

Tested solutions after Huawei sold: before posting a new and repaired same mobile phone to Mr Wang, and Wang XI ' an old machine to Huawei Institute confirming legacy of mobile phone text messages and faults.

Users dissatisfied with Huawei's compensation package

Aftermarket repair outlets in Shanghai after the agreement with Huawei, Huawei has received send Mr Wang Chang to play the glory of 4X, but Mr King said that this gave him to use phone from nature is not compensation, but this glorious Tencent's customized version of the 4X nor he had purchased.

Waiting for 9 days after Huawei Xian Mr Wang made a phone call, a staff member of the Institute, told their test results. The staff said they had to detect the phone, but could not be immediately confirmed Wang draft feedback messages before the question is how to produce, also unable to explain the repair outlets in Shanghai found that motherboards running time will be less than the actual period of the main reasons.

In XI ' an Institute to issue confirmation reports the day after, on May 20, one of Huawei's Shanghai after sales number is 8008 after-sales staff to Mr Wang made a phone call, a formal solution. "On the phone, badge number 8008 customer service said to replace the glory for me once again 6 or 6 Plus Standard Edition one of glory. "Mr King explains, they mean returning the glory of 4X, then to compensate, eventually replaced a 6 Plus 6 or glory glory.

At that time, Mr Wang did not directly deny that "my request is that 999 6 times times the amount according to the 4X order of glory, 5994, for compensation. If not the money, can also be kind, such as glory 6Plus Telecom monarch MATE 7 Standard Edition plus Huawei Mobile Customization version of each one, the difference to fix 296, I also have the right to retain its glory free play 4X high with a computer. "Wang's request, Huawei customer service said it could not operate and has not given a clear answer.

Reporters on the case of Mr Wang, contacted the head of Huawei's glory. Other said they will go to the relevant departments for investigation to verify, because it relates to after-sales maintenance, XI ' an, Shanghai Institute and glory Mall in Beijing, a number of departments, investigations take time, and will respond as soon as possible.

Lawyer: a maximum of 3 times, compensation

Shanghai panocean law firm senior partner Liu chunquan explained, in accordance with the People's Republic of China Law on consumer protection, fraud operators providing goods or services, shall, in accordance with the consumer's request for additional compensation for their losses, increase the amount of compensation for consumers to purchase goods price or fee for service three times. In addition, the operators know defects in goods or services, is still available to consumers, consumers or other victim's death or serious health damage caused, the victim has the right to request the operator in accordance with the 49th, 51st and other laws provide for compensation for losses, and is entitled to claim punitive damages of twice times the loss suffered.

"Therefore, if Huawei sold mobile phones in the course of fraud, Mr King, top can be compensated for price 3 times, but 6 times times the compensation should not be based on user. "In addition, Liu chunquan believes that now, alone left messages, on the evidence it is difficult to identify the Huawei intentional fraud.