CCTV, the people's daily to tease out the telecom operators "four felony" | "operator | terms of the King _ news

Source: CCTV, people's daily

China's mobile phone users have nearly 1.3 billion, and almost everyone one, our lives have become increasingly inseparable from the mobile phone. But compared with the large number of users, choices are still limited to the mobile telecom operators, China Unicom, China Telecom three. Long-term monopoly telecom operators charge issue, the terms of the King now. Media has concentrated on the deregulation of the telecom operators such as China Mobile, China Unicom, consumer rights violations were reported combing telecom operators "four felonies."

　　Sin: value-added services unknowingly, muddleheaded deduction

According to the CCTV report, China Mobile existence without the user's permission, provide customers with value-added services.

Reports that moving companies every month, every quarter, every year to employees next value-added services through the task, such as according to the normal procedure is basically finished. Thus, mobile employees who provide users with services, usually by secretly trying to user the service password, even by launching a group of special permissions, you can bulk value-added service "key workers" for the operation.

Mobile employees are going to many numbers repeated operations for a short time, opening a value-added business, and then immediately canceled. On and off, moving company this month will charge a user fee, and their task is complete for every month, until next month, by repeating this operation to complete their task next month.

　　Sin two: don't respond "no", that is deemed to have agreed to

For their value-added service, the user will receive a confirmation SMS. Moving company employee said that under normal circumstances, most users will not apportion blame, complaints and then canceled by the user.

Some value-added services, earlier said was free of charge, over a period of time to charge.

There are some value-added way to solicit the views of users of service provision is: sends an acknowledgement message, users do not participate in the replies "no", if there is no reply, agreed. User says: this fee say buckle buckle, impossible. Simply give consumers the kits, spend money.

　　Sin three: artificial barriers, 3G l 4G to abandon its concessions, then 4G or attain 3G

At present, a large number of cell phone users are moving from the "3G" upgrade to "4G" package. And you want to upgrade is not easy, some difficult.

According to the people's daily reported, according to China Unicom, "update 4G" types of meals offered, detailed description of each package is 2G/3G 4G, but each package has its own "threshold." Before you decide to go 4G, you have to give numbers a total of "downsizing", that is, give up promotions by operators as obstacles and policies.

In addition, in accordance with the provisions of China Unicom, once your 4G plan success, cannot return to the 3G plan, because the technology does not support, for operation. After a reporter proof mobile 4G package can change the 3G package. While China Telecom customer service also said that cannot be reversed. Asked why, the answer is: "the group is so provided. ”

　　Sin four: cleared of traffic month, whether out of unused

Zero out unused flow rate, has been the focus of the telecommunications operator was accused of. During two meetings this year, China Mobile Guangdong General Manager Zhong Tianhua response to above question is: "do not eat chicken legs can't go back! ”

This interpretation is clearly difficult to be recognized. Consumers wish to China Mobile month flow practice of zeroing the grounds of unconscionability, filed a complaint against China Mobile, has been cleared of flow demand the return of, or compensation, zero out and stop future behavior.

Although the Court ruled China violated consumers ' right to know Act does not exist. But operators are aware of this problem, the introduction of a quarter or half year data plan. For example, China Unicom recently launched the "flow of Bank", extending the flow "expires" time. Hard is good, but the price and handle limitation is many, did not bring substantive concession to consumers.

Combs telecom operators to four felonies, according to the people's daily reported that, in the final analysis is the operator of "overlord" thinking, "overlord" method. It gradually getting back on course for the market, is certainly not feasible, will suffer in the end only be a carrier himself. (People's daily client Editor: Zhao Zibin)

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