Express to the Sto, rats first tasted-Sto express-IT news Express to the Sto, rats first to taste

Public advancement yesterday reflected to journalists, nearly half a month to his hometown sent two couriers have been damaged. Look at rat hole on the carton, advancement is very depressed. "We are not sent a courier to claim something can't happen one at a time, pay a few bucks, you want to have a responsible attitude. ”

Half moon packages damaged twice

Reporter went to the State House is located in haizhu district, yesterday, stood at the door of a stamped "Sto" on packaging carton, above the "fist" particularly notable. Advancement at holes along the tooth marks clearly visible on said: "there are one-third no, was eaten by mice. "Talking about this delivery process, to laugh or cry. According to its introduction, he lived 10 years ago came to Guangzhou with his parents, moment in time, as far back as grandparents back home in Anhui Province on December 4, express a box of specialty.

December 8 while waiting for the 4 days I still had not received the express notification, enquiry, the old man came calling. "Chat I know that express a single recipient number was wrong, that night I called express company phone number has changed, hotline personnel said Monday would send me to, and I leave at home all day and nobody waiting for me. "The State's more depressed by the fact, still did not express again for the next three days, he again call the courier company hotline the day before yesterday morning, staff members express a single number is wrong, does not change to the new number. "I hear that fire, which means I call three days before the operator is no good, she did not change the number. ”

Taking into account the mail items are food, require express mail must be received the day before yesterday on the phone. Finally got to see the Express after he got home from work the other night, but when he opens the package, inside the sight stunned. "What you see now is what I look when you open, then we package and courier are the newly replaced, they knew Express has a problem, just don't tell us. "Anger and advancement told reporters, just half a month ago on November 26, came home a box of bamboo shoots is long-term not receiving shipments, lax corporate oversight by rats were found to be express, and express companies to compensate hundreds of Yuan.

Courier admitted responsibility

Interview process yesterday, a purported shentong Mr Liao went to the advancement of the business manager of the company. First, he expressed an apology and recognition of damaged goods is indeed their responsibility. Mr Liao journalists after opening the carton, which fall out, the original bags had also been bitten, most of the food was inedible. See the man's heart were against the House, and said angrily: "courier fees did not pay a cent, posted in security, it should be safe to receive, how can always happen. ”

Mr Liao told reporters that because the company's headquarters are in suburban, mice and other animals a lot, plus the sent goods to food to the advancement, which increases risk of damage. "This is really our responsibility, some salesmen's quality is not high, whatever package, on the outer packing should you later. "And when Mr Liao makes a request for reparations, and advancement:" send express received items for safety's sake, can't always lost money, I hope that you are able to upgrade their service quality, this kind of thing is in trouble for both. ”

用申通寄快递，被老鼠先尝了 - 申通快递 - IT资讯
用申通寄快递，被老鼠先尝了

昨日市民阿州向记者反映，近半个月来，自己老家寄来的两份快递先后受损。看着纸箱上的老鼠洞，阿州非常郁闷。“我们寄快递不是为了索赔，不能每次一出事就赔点钱了事，要有承担责任的态度。”

半月包裹受损两次

昨日上午记者来到阿州位于海珠区的家里，在进门处放着一个印有“申通”字样包装的纸箱，上面的“拳头大小”的洞特别引人注目。阿州指着洞沿上清晰可见的齿痕说：“里面的都是有三分之一没有了，都是老鼠吃的。”说起这份快递的过程，阿州有些哭笑不得。据其介绍，自己与父母10年前来到广州生活，眼下快过年了，远在安徽老家的爷爷奶奶在12月4日就快递了一箱特产。

12月8日在等待了4天仍没有收到快递通知后，家中的老人打来电话问询。“聊天中我知道快递单上的收件人号码写错了，当晚我就打快递公司电话更改了号码，热线人员说周一肯定会给我送来，结果我请假在家等了一天都没人理我。”令阿州更为郁闷的是，随后的三天里依然没有快递的音讯，前日上午他再次拨打了快递公司热线，工作人员称快递单上的号码是错的，并未有人更改新号码。“我当时听到这句话就火了，这意味着我三天前打给那个话务员根本没用，她没有更改号码。”

考虑到邮寄的物品是食物，阿州电话中要求前日必须收到快件。前晚他下班到家后终于见到了快件，但当他打开外包装后，里面的景象令其惊呆了。“你们现在看到的就是我打开时的样子，后来我们发现外包装和快递单都是新更换的，他们原本就知道快递出了问题，只是不跟我们说而已。”愤怒之余，阿州告诉记者，就在半月前的11月26日，老家寄来的一箱冬笋也是长期收不到快件，后来发现是快递公司监管不严被老鼠侵害，为此快递公司赔偿了几百元了事。

快递公司承认有责任

昨日上午采访过程中，一名自称是申通公司业务经理的廖先生来到阿州家中。他首先表示了道歉，并承认货品受损确实是自己公司的责任。廖先生打开纸箱后记者看到，里面的物品散落一地，原本的包装袋也已被咬破，多数食品都已无法食用。看着家中老人的心意如此被侵害，阿州气愤地说：“快递费没有少交一分，东西安全的寄出，就应该安全的收到，怎么可以老是出现这种情况。”

廖先生告诉记者，由于公司总部位于郊区，老鼠等动物很多，加上阿州所寄的物品为食物，这更加增大了受损的隐患。“这个确实是我们的责任，有些业务员素质不高，随便包装了事，这个外包装应该也是后期包上的。”而当廖先生提出赔偿请求时，阿州说：“寄快递是为了安全收到物品，不能每次都是赔点钱了事，我希望你们能够提升自己的服务质量，这种事情对双方都是麻烦。”