State letters and complaints Bureau: will pay more attention to people's initial letter handling | state letters and complaints Bureau | from | to go through for the first time _ news

Xinhuanet, Beijing, November 28 (reporter Jiang Chunyuan)-28th morning, State Office held a press conference on the "CPC Central Committee on several major issues of comprehensive reform of the decision clearly put forward innovative society governance system, reform of the system of letters and calls" held a press conference. Conference, Deputy Director of State letters and complaints Bureau said Zhang Enxi with regard to further open and widen the channels of complaint letters and visits, letters and calls departments should pay more attention to letters from the masses, especially the initial handling of letters. While at the municipal and district levels all joint visits, set up problem of the competence to deal with the petition joint petition reception the masses and the implementation of "one-stop, one-stop processing, reception packages".

[Zhang Enxi] you know, 18 the third plenary session of the party made it clear that "the reform of the system for handling, online processing system, a sound in place in time to tackle the reasonable demands of the mechanism. Complaint letters and calls into question the rule of law-related track address, establish a system of law-related complaint letters and calls in question in accordance with the end. "Efforts to deepen reform of the system for handling specified by direction. State letters and complaints Bureau conscientiously implement the spirit of the third plenary session, extensive research and fully listen to their views on the basis of, undertook an in-depth study, combining practical work of letters and calls, are relevant to the work of letters and calls system to improve and perfect. Below I briefly describe the reform of the system of letters and calls from four aspects of the situation.

First, to further open and widen the channels of complaint letters and visits. In this context, four our main tasks: one is to improve the livelihood of the hotline, video interview, green practices, such as postal services, letters and visits from agents, which already has a successful practice around now should be summarized and further improved, institutionalized so as to protect the masses more easily make a claim. Paying more attention to letters from the masses, especially the initial handling of letters, letter handling the crowd is very important, only the letter reflects the reasonable demands of people in here in a timely manner, can effectively reduce the masses to visit. Is to establish through the form above will solve the problem of orientation;

II is at the municipal and district levels all joint visits to set up problem of the competence to deal with the petition joint petition reception the masses and the implementation of "one-stop, one-stop processing, reception packages" to reduce costs for letters and calls of the masses, and work more efficiently. Appealing to the masses in order to reflect their aspirations, often walked back and forth between the competence to deal with the sector, in order to reduce their costs for letters and calls, to more effectively reflect the demands in a timely manner, solve problems together relevant responsible departments, combined with hospitality, to address this issue;

Third, the online processing system for letters and calls, and establish a national online petition is accepted platform for Internet based on, guide the public Internet access, less visited, so that "data on errands, run less mass", gradually solving the problem of handling online petition as the main channel. On July 1 this year, the State Bureau for letters and calls open online content complaints, and achieved initial results, by society and by the wide acclaim of the masses;

Four is to create a sound people suggested the collection system. Guides contribute to the work of the party and the Government of the people, in all of the complaint, is about 10% people to the party and the Government, such as economic and social development of comments and suggestions made by some quarters, many comments and suggestions were constructive. Next we need to set up ways to improve the system of people's proposal to encourage and guide the masses, to rationalize the work of the party and Government to improve the relevant work of the party and the Government.

(Edit: SN028)
November 28, 2013 The website
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国家信访局：将更重视民众初次来信办理|国家信访局|初次来信|办理_新闻资讯

　　新华网北京11月28日电(记者 姜春媛) 28日上午，国新办举行新闻发布会就“中共中央《关于全面深化改革若干重大问题的决定》明确提出创新社会治理体制，改革信访工作制度”举行新闻发布会。发布会上，国家信访局副局长张恩玺表示在进一步畅通和拓宽信访渠道方面，信访部门要更加重视群众来信，尤其是初次来信的办理。同时将在市县两级全部实行联合接访，把有权处理信访问题的责任部门集中起来联合接待上访群众，实行“一站式接待、一条龙办理、一揽子解决”。

　　[张恩玺]大家知道，党的十八届三中全会明确提出，要“改革信访工作制度，实行网上受理信访制度，健全及时就地解决群众合理诉求机制。把涉法涉诉信访纳入法治轨道解决，建立涉法涉诉信访依法终结制度。”这为深化信访工作制度改革指明了努力方向。国家信访局认真贯彻三中全会精神，在广泛调研和充分听取各方面意见的基础上，进行了深入分析研究，紧密结合信访工作实际，对信访工作相关制度做了健全和完善。下面，我从四个方面简要介绍一下信访工作制度改革的有关情况。

　　第一，进一步畅通和拓宽信访渠道。在这方面，主要做好四项工作：一是完善民生热线、视频接访、绿色邮政、信访代理等做法，这些做法各地已有成功实践，现在要进一步总结和完善，形成制度以保障群众更加方便地提出诉求。同时更加重视群众来信，尤其是初次来信的办理，对群众来信的办理十分重要，只有把群众来信反映的合理诉求及时就地解决了，才能有效地减少群众来访。就是要树立起通过上述形式更能解决问题的导向；

　　二是在市县两级全部实行联合接访，把有权处理信访问题的责任部门集中起来联合接待上访群众，实行“一站式接待、一条龙办理、一揽子解决”，减少群众信访成本，提高工作效率。一些上访群众为了反映自己的诉求，往往在有权处理的部门之间走来走去，为了减少他们的信访成本，能够更及时有效地反映诉求，解决问题，把相关的责任部门集中起来，一起联合接待，来解决这个问题；

　　三是实行网上信访受理制度，建立以互联网为依托的全国网上信访受理平台，引导群众多上网、少走访，让“数据多跑腿，群众少跑路”，逐步把网上信访作为解决信访问题的主渠道。今年7月1日，国家信访局全面放开网上投诉受理内容，取得初步成效，受到社会和群众的广泛好评；

　　四是建立健全人民建议征集制度。引导人民群众给党和政府的工作献计献策，在全部的信访事项当中，有10%左右是人民群众给党和政府涉及经济社会发展等一些方面提出的意见和建议，很多的意见和建议是具有建设性的。今后我们要通过建立健全人民建议征集制度的方法来鼓励和引导人民群众，给党和政府的工作提出合理化建议，来改进党和政府的相关工作。

（编辑：SN028）
2013年11月28日10:37
新华网
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